{"id":3962,"date":"2025-11-07T10:00:40","date_gmt":"2025-11-07T10:00:40","guid":{"rendered":"https:\/\/levara-skincare.com\/?page_id=3962"},"modified":"2025-11-07T10:10:09","modified_gmt":"2025-11-07T10:10:09","slug":"pogoji-poslovanja","status":"publish","type":"page","link":"https:\/\/levara-skincare.com\/en\/pogoji-poslovanja\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3962\" class=\"elementor elementor-3962\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3952f2c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3952f2c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1165899\" data-id=\"1165899\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-14ad367 elementor-widget elementor-widget-text-editor\" data-id=\"14ad367\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 data-start=\"475\" data-end=\"500\"><strong data-start=\"478\" data-end=\"500\">1. General provisions<\/strong><\/h4><p data-start=\"501\" data-end=\"898\">General terms and conditions of the Levara SkinCare online store (hereinafter referred to as <em data-start=\"576\" data-end=\"586\">provider<\/em>) are compiled in accordance with the Consumer Protection Act (ZVPot), the Electronic Commerce Act, and other applicable regulations of the Republic of Slovenia. These terms and conditions govern the operation of the online store, the rights and obligations of the user (hereinafter referred to as the <em data-start=\"843\" data-end=\"850\">buyer<\/em>) and the business relationship between the provider and the buyer.<\/p><p data-start=\"900\" data-end=\"1054\">By using the website and confirming the order, the buyer confirms that he is familiar with the general terms and conditions of business, fully understands them and agrees with them.<\/p><hr data-start=\"1056\" data-end=\"1059\" \/><h4 data-start=\"1061\" data-end=\"1090\"><strong data-start=\"1064\" data-end=\"1090\">2. Provider information<\/strong><\/h4><p data-start=\"1091\" data-end=\"1271\"><strong data-start=\"1091\" data-end=\"1110\">Levara SkinCare<\/strong><br data-start=\"1110\" data-end=\"1113\" \/>Address: Ljubljanska cesta 4, 1000 Ljubljana<br data-start=\"1156\" data-end=\"1159\" \/>E-mail: <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1169\" data-end=\"1193\">info@levara-skincare.com<\/a><br data-start=\"1193\" data-end=\"1196\" \/>Website: <a class=\"decorated-link\" href=\"https:\/\/levara-skincare.com\/en\/\" target=\"_new\" rel=\"noopener\" data-start=\"1211\" data-end=\"1271\">https:\/\/levara-skincare.com\/<\/a><\/p><p data-start=\"1273\" data-end=\"1348\">The provider enables the sale of products exclusively in the Republic of Slovenia.<\/p><hr data-start=\"1350\" data-end=\"1353\" \/><h4 data-start=\"1355\" data-end=\"1390\"><strong data-start=\"1358\" data-end=\"1390\">3. User and registration<\/strong><\/h4><p data-start=\"1391\" data-end=\"1701\">To place an order, registration or purchase as a guest is required.<br data-start=\"1454\" data-end=\"1457\" \/>Upon registration, the user enters basic personal information that is used exclusively for order processing and communication. After successful registration, the user receives a username (e-mail address) and password that allow them to access their account.<\/p><p data-start=\"1703\" data-end=\"1880\">The user is responsible for protecting their login information. The provider is not responsible for any misuse that may occur due to inadequate password protection by the user.<\/p><hr data-start=\"1882\" data-end=\"1885\" \/><h4 data-start=\"1887\" data-end=\"1921\"><strong data-start=\"1890\" data-end=\"1921\">4. Protection of personal data<\/strong><\/h4><p data-start=\"1922\" data-end=\"2217\">Levara SkinCare is committed to permanently protecting all personal data of customers in accordance with applicable personal data protection legislation (ZVOP-2 and GDPR).<br data-start=\"2075\" data-end=\"2078\" \/>The provider uses the collected personal data exclusively for processing orders, delivering products, issuing invoices and communicating with users.<\/p><p data-start=\"2219\" data-end=\"2422\">Personal data will not be transferred to third parties without the user's express consent, except when required by law.<br data-start=\"2337\" data-end=\"2340\" \/>The user has the right to view, correct or delete their data at any time.<\/p><hr data-start=\"2424\" data-end=\"2427\" \/><h4 data-start=\"2429\" data-end=\"2454\"><strong data-start=\"2432\" data-end=\"2454\">5. Purchase process<\/strong><\/h4><p data-start=\"2455\" data-end=\"2823\">The buyer selects the desired products in the online store, adds them to the cart and follows the purchase process. Before confirming the order, he has the opportunity to review and correct all data.<br data-start=\"2623\" data-end=\"2626\" \/>Once the buyer confirms the order, they receive a confirmation email with all the details of the purchase.<br data-start=\"2721\" data-end=\"2724\" \/>The contract between the provider and the buyer is concluded when the provider sends a confirmation message about the order.<\/p><hr data-start=\"2825\" data-end=\"2828\" \/><h4 data-start=\"2830\" data-end=\"2844\"><strong data-start=\"2833\" data-end=\"2844\">6. Prices<\/strong><\/h4><p data-start=\"2845\" data-end=\"3166\">All prices on the website are listed in euros (\u20ac) and include VAT.<br data-start=\"2915\" data-end=\"2918\" \/>Prices are valid at the time of placing the order and have no predetermined validity.<br data-start=\"2997\" data-end=\"3000\" \/>The provider reserves the right to change prices without prior notice. In the event of an obvious error in the price, the provider will allow the buyer to cancel the order.<\/p><p data-start=\"3168\" data-end=\"3255\">Discounts and promotional codes are not cumulative unless specifically stated.<\/p><hr data-start=\"3257\" data-end=\"3260\" \/><h4 data-start=\"3262\" data-end=\"3286\"><strong data-start=\"3265\" data-end=\"3286\">7. Payment methods<\/strong><\/h4><p data-start=\"3287\" data-end=\"3329\">The provider offers the following payment methods:<\/p><ul data-start=\"3330\" data-end=\"3563\"><li data-start=\"3330\" data-end=\"3388\"><p data-start=\"3332\" data-end=\"3388\"><strong data-start=\"3332\" data-end=\"3355\">Cash on delivery<\/strong> (with cash upon receipt of the package),<\/p><\/li><li data-start=\"3389\" data-end=\"3435\"><p data-start=\"3391\" data-end=\"3435\"><strong data-start=\"3391\" data-end=\"3416\">Payment by invoice<\/strong> (transfer to bank account),<\/p><\/li><li data-start=\"3436\" data-end=\"3516\"><p data-start=\"3438\" data-end=\"3516\"><strong data-start=\"3438\" data-end=\"3481\">Payment by debit or credit card<\/strong> (Mastercard, Visa, Visa Electron),<\/p><\/li><li data-start=\"3517\" data-end=\"3563\"><p data-start=\"3519\" data-end=\"3563\"><strong data-start=\"3519\" data-end=\"3562\">Payment by direct bank transfer<\/strong>.<\/p><\/li><\/ul><p data-start=\"3565\" data-end=\"3662\">In the case of payment upon receipt, Po\u0161ta Slovenije charges an additional fee for processing the payment.<\/p><hr data-start=\"3664\" data-end=\"3667\" \/><h4 data-start=\"3669\" data-end=\"3708\"><strong data-start=\"3672\" data-end=\"3708\">8. Delivery and shipping costs<\/strong><\/h4><p data-start=\"3709\" data-end=\"3887\">Delivery is carried out via Po\u0161ta Slovenije or another delivery service.<br data-start=\"3775\" data-end=\"3778\" \/>The delivery cost is <strong data-start=\"3800\" data-end=\"3810\">4,97 \u20ac<\/strong> for packages up to 2 kg.<br data-start=\"3829\" data-end=\"3832\" \/>For orders over <strong data-start=\"3850\" data-end=\"3858\">40 \u20ac<\/strong> is delivery <strong data-start=\"3870\" data-end=\"3884\">free of charge<\/strong>.<\/p><p data-start=\"3889\" data-end=\"4044\">The delivery time for in-stock products is usually 2-4 working days.<br data-start=\"3951\" data-end=\"3954\" \/>If the product is currently out of stock, the buyer will be notified in a timely manner by email.<\/p><hr data-start=\"4046\" data-end=\"4049\" \/><h4 data-start=\"4051\" data-end=\"4089\"><strong data-start=\"4054\" data-end=\"4089\">9. Returns and withdrawal from the contract<\/strong><\/h4><p data-start=\"4090\" data-end=\"4300\">The buyer has the right to withdraw from the contract within 14 days of receiving the goods without giving any reason.<br data-start=\"4179\" data-end=\"4182\" \/>The resignation must be communicated in writing to the email address <strong data-start=\"4222\" data-end=\"4250\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"4224\" data-end=\"4248\">info@levara-skincare.com<\/a><\/strong>, or with the enclosed product return form.<\/p><p data-start=\"4302\" data-end=\"4488\">The goods must be returned undamaged, unused and in the original packaging. The return costs are covered by the buyer.<br data-start=\"4409\" data-end=\"4412\" \/>The refund will be made no later than 14 days after receipt of the returned product.<\/p><p data-start=\"4490\" data-end=\"4679\"><strong data-start=\"4490\" data-end=\"4525\">Exclusion of the right to refund:<\/strong><br data-start=\"4525\" data-end=\"4528\" \/>Returns are not possible for products that are sealed for hygiene or health reasons if the seal has been opened after delivery (e.g. cosmetic products).<\/p><hr data-start=\"4681\" data-end=\"4684\" \/><h4 data-start=\"4686\" data-end=\"4726\"><strong data-start=\"4689\" data-end=\"4726\">10. Complaints and material defects<\/strong><\/h4><p data-start=\"4727\" data-end=\"5030\">If the buyer receives a damaged, incorrect or unsuitable product, he must notify the provider within 8 days of receiving the shipment to the email address <strong data-start=\"4859\" data-end=\"4887\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"4861\" data-end=\"4885\">info@levara-skincare.com<\/a><\/strong>.<br data-start=\"4888\" data-end=\"4891\" \/>The provider will handle the complaint as soon as possible and offer the buyer an appropriate solution (replacement, refund or repair).<\/p><p data-start=\"5032\" data-end=\"5110\">In the event of a material error, the provisions of the Consumer Protection Act apply.<\/p><hr data-start=\"5112\" data-end=\"5115\" \/><h4 data-start=\"5117\" data-end=\"5158\"><strong data-start=\"5120\" data-end=\"5158\">11. Intellectual property rights<\/strong><\/h4><p data-start=\"5159\" data-end=\"5430\">All content on the website <strong data-start=\"5189\" data-end=\"5208\">Levara SkinCare<\/strong> (including texts, images, graphics and logos) are the property of the company and are protected by copyright law.<br data-start=\"5328\" data-end=\"5331\" \/>Any use, reproduction or distribution without the written permission of the provider is not permitted.<\/p><hr data-start=\"5432\" data-end=\"5435\" \/><h4 data-start=\"5437\" data-end=\"5476\"><strong data-start=\"5440\" data-end=\"5476\">12. Complaints and dispute resolution<\/strong><\/h4><p data-start=\"5477\" data-end=\"5692\">In case of problems or complaints, the buyer can contact the provider via email <strong data-start=\"5555\" data-end=\"5583\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"5557\" data-end=\"5581\">info@levara-skincare.com<\/a><\/strong>.<br data-start=\"5584\" data-end=\"5587\" \/>The provider undertakes to acknowledge receipt of the complaint within 5 working days and to handle it within a reasonable time.<\/p><p data-start=\"5694\" data-end=\"5952\">Levara SkinCare does not recognize any out-of-court consumer dispute resolution provider as competent.<br data-start=\"5800\" data-end=\"5803\" \/>The link to the Online Dispute Resolution Platform (ODR) is available here: <a class=\"decorated-link cursor-pointer\" target=\"_new\" rel=\"noopener\" data-start=\"5879\" data-end=\"5951\">https:\/\/ec.europa.eu\/consumers\/odr<\/a>.<\/p><p data-start=\"5954\" data-end=\"6036\">All potential disputes are subject to Slovenian law, and the competent court is in Ljubljana.<\/p><hr data-start=\"6038\" data-end=\"6041\" \/><h4 data-start=\"6043\" data-end=\"6076\"><strong data-start=\"6046\" data-end=\"6076\">13. Working hours and contact<\/strong><\/h4><p data-start=\"6077\" data-end=\"6263\">Customer support:<br data-start=\"6094\" data-end=\"6097\" \/>\ud83d\udcc5 <strong data-start=\"6100\" data-end=\"6121\">Monday\u2013Friday:<\/strong> 8:00 \u2013 16:00<br data-start=\"6134\" data-end=\"6137\" \/>\ud83d\udce7 <strong data-start=\"6140\" data-end=\"6153\">E-mail:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"6154\" data-end=\"6178\">info@levara-skincare.com<\/a><br data-start=\"6178\" data-end=\"6181\" \/>\ud83c\udf10 <strong data-start=\"6184\" data-end=\"6202\">Website:<\/strong> <a class=\"decorated-link\" href=\"https:\/\/levara-skincare.com\/en\/\" target=\"_new\" rel=\"noopener\" data-start=\"6203\" data-end=\"6263\">https:\/\/levara-skincare.com\/<\/a><\/p><hr data-start=\"6265\" data-end=\"6268\" \/><h4 data-start=\"6270\" data-end=\"6292\"><strong data-start=\"6273\" data-end=\"6292\">14. Responsibility<\/strong><\/h4><p>\u00a0<\/p><p data-start=\"6293\" data-end=\"6574\">Levara SkinCare strives to provide accurate and up-to-date information, but reserves the right to make content and typographical errors. The provider does not assume responsibility for any consequences of improper use of products that are clearly equipped with manufacturer's instructions and warnings.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>1. Splo\u0161ne dolo\u010dbe Splo\u0161ni pogoji poslovanja spletne trgovine Levara SkinCare (v nadaljevanju ponudnik) so sestavljeni v skladu z Zakonom o varstvu potro\u0161nikov (ZVPot), Zakonom o elektronskem poslovanju na trgu, in drugimi veljavnimi predpisi Republike Slovenije. Ti pogoji urejajo delovanje spletne trgovine, pravice in obveznosti uporabnika (v nadaljevanju kupec) ter poslovni odnos med ponudnikom in kupcem. [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-3962","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/levara-skincare.com\/en\/wp-json\/wp\/v2\/pages\/3962","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/levara-skincare.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/levara-skincare.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/levara-skincare.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/levara-skincare.com\/en\/wp-json\/wp\/v2\/comments?post=3962"}],"version-history":[{"count":0,"href":"https:\/\/levara-skincare.com\/en\/wp-json\/wp\/v2\/pages\/3962\/revisions"}],"wp:attachment":[{"href":"https:\/\/levara-skincare.com\/en\/wp-json\/wp\/v2\/media?parent=3962"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}